This policy explains what data we collect when you use Hirella, why we use it, and how you can manage your choices — including identity verification and professional documents for certain service categories.
1. Data we collect
- Account: name, email, phone (if provided), language, date of birth when required.
- Identity verification (KYC): national ID number, document type, document and face photos, and check results (e.g. liveness and AML) from our verification partner — only when you start or renew verification.
- Provider profile: city, categories, optional NIPT, profile photo, ratings, identity verification status, and (where applicable) professional document status for regulated categories.
- Professional credentials: licences, qualifications, or alternative proof of work (e.g. social or health insurance certificates) you upload for categories such as nursing, plumbing, childcare, and similar — only for categories you select.
- Requests and jobs: descriptions, addresses, coordinates, photos, chat messages.
- Payments: payment order IDs and status — not full card numbers (handled by PokPay).
- Device: push notification tokens, limited diagnostic logs.
2. How we use it
To operate the service: requests, offers, payments, wallet, disputes, and notifications.
For verification and trust: we confirm identity before publishing requests or sending offers; we review professional documents for regulated categories before providers can offer in those categories.
For security: fraud prevention, abuse, fake identity, and unauthorized access.
For product improvement: aggregated analytics; we do not sell email lists.
3. Sharing with third parties
- PokPay — payment processing.
- Identity verification partner — document, liveness, and AML checks with your consent.
- Cloudinary — hosted uploads (requests, chat, verification documents).
- Infrastructure providers under data-processing terms.
- Authorities when required by law.
4. Retention and your rights
We retain data while your account is active and as required by law (e.g. financial records).
You may request access, correction, or deletion via in-app support chat. Some data must be kept for legal obligations.
5. Contact
Use Contact support in the menu for any questions about your data.